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Salem Clock Shop—1085 Broadway Street NE, Salem, OR 97301 - (503) 581-3803 Fax: (503) 581-3331 |
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RETURN POLICY |
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Please read
the following carefully for shipping damages and returns.
-Failure to follow
these guidelines could result in claim loss-
RETURNS:
Any clock shipped by UPS will be allowed to be returned within ten (10) days of delivery for credit of the original charge less the 2 way shipping charges plus a $15.00 restocking fee. This excludes Howard Miller products (see link above) which are handled in a slightly different manner.
No clock shipped by common carrier will be allowed to be returned under any circumstances with the exception of refusal of delivery for the expressed cause of damage at the time of delivery. If you are returning a clock please contact us by emailing us at:
· Describe the nature of the damage · The clock style and make · Your order number, name, address and phone number.
Please do not return the clock without contacting us for instructions so that we can be sure that you are credited for the return properly.
To expedite the resolution of your damage or defect of workmanship claim, we suggest that whenever possible problems be handled directly through normal warranty processes provided by the manufacturer or importer. All of our merchandise comes from reliable firms who will be quick to remedy your particular situation.
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